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Club Lounge Operations Manager

1 month ago

St Marys, Georgia, United States Marriott Full time
Club Lounge Manager Job Summary

As a Club Lounge Manager at The Ritz-Carlton, you will be responsible for delivering exceptional hospitality and service to our guests. This role requires a strong leader who can motivate and inspire a team to provide a world-class experience.

Key Responsibilities:
  • Ensure the highest levels of hospitality and service are provided to guests in the club lounge.
  • Manage the flow of questions and direct guests within the lobby.
  • Maintain the condition of the club lounge and order supplies and equipment as needed.
  • Represent property management in resolving guest or property-related situations.
  • Supervise all areas of club lounge operations in the absence of Room Operations management.
  • Train staff and monitor adherence to all relevant policies and procedures.
  • Communicate performance expectations to employees in accordance with job descriptions for each position.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Requirements:
  • High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
What We Offer:

At Marriott International, we are committed to providing our employees with a positive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.