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Food and Beverage Operations Manager

2 months ago

Williamsburg, Michigan, United States Great Wolf Lodge Full time
Job Overview

Compensation: Competitive salary based on experience

The Assistant Director of Food & Beverage at Great Wolf Lodge plays a pivotal role in overseeing the comprehensive management of food and beverage operations. Reporting directly to the Director of Food & Beverage, this position is responsible for orchestrating all facets of food and beverage planning, presentation, and service, with a keen focus on special event coordination and implementation.

Key Responsibilities:

  • Support the Director in managing daily administrative functions and strategic planning for the Food and Beverage Department to achieve operational goals.
  • Contribute to operational success by providing insights and recommendations for strategic initiatives, preparing action plans, and ensuring adherence to quality and customer service standards.
  • Engage in the recruitment, training, and development of team members, ensuring clear communication of job expectations and performance feedback.
  • Oversee compliance with training programs and ensure team members are well-versed in operational standards.
  • Lead staff in delivering exceptional guest experiences by anticipating and addressing their needs.
  • Collaborate with culinary leadership to ensure timely and quality preparation of food and beverages across all dining venues.
  • Work with the Executive Chef and Purchasing Team to maintain inventory levels and compliance with health regulations.
  • Assist in controlling food costs through regular reviews and implementing waste reduction strategies.
  • Ensure all food and beverage areas meet local and national health and safety standards through regular audits and inspections.
  • Coordinate with HR to ensure accurate scheduling and payroll management.
  • Monitor equipment functionality and arrange for necessary maintenance and repairs.
  • Participate in inventory management to maintain budgetary controls.
  • Conduct pre-shift meetings and service evaluations to uphold guest satisfaction and operational standards.
  • Assist in achieving departmental goals related to culinary, stewarding, and purchasing functions.
  • Ensure compliance with safety regulations and training for all team members.

Qualifications:

  • High School diploma or equivalent experience required.
  • 2-3 years of management experience in food and beverage operations.
  • Proficient in inventory control and procurement processes.
  • Flexibility in scheduling to meet business needs.
  • Strong communication skills, both written and verbal.
  • Experience in P&L management and analytical problem-solving.
  • Detail-oriented with excellent time management abilities.
  • Familiarity with hospitality software and systems.
  • Completion of background checks and drug screening is mandatory.
  • Knowledge of food safety and sanitation regulations.

Preferred Qualifications:

  • Bachelor's degree in hospitality, business, or a related field.
  • Experience in developing training programs for food and beverage operations.
  • Certification in food safety and alcohol awareness.
  • Strong teamwork and conflict resolution skills.
  • Experience in kitchen and bar equipment maintenance.

Physical Requirements:

  • Able to lift up to 30 lbs.
  • Capable of bending, stretching, and standing for extended periods.

Application Process:

We are currently seeking qualified candidates. Interested individuals are encouraged to submit their applications for consideration.

Equal Opportunity Employer