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Operations and Customer Service Support Specialist

2 months ago

Santa Fe, New Mexico, United States Tom Taylor Inc Full time
Job Description

We are seeking a highly skilled and motivated Operations and Customer Service professional to join Tom Taylor Inc. The ideal candidate will be responsible for providing exceptional customer service and support through various communication channels, including in-person interactions. In addition, this position will perform tasks to support the operations side of the business.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize computerized systems to document customer interactions and maintain accurate records.
  • Communicate effectively with customers, both verbally and in writing, to ensure their satisfaction.
  • Work in a fast-paced environment and maintain a high level of productivity.
  • Use a variety of communication skills, including phone etiquette, to interact with customers in a professional and friendly manner.
  • Type accurate and legible reports, emails, and other correspondence.
  • Receive incoming merchandise.
  • Pack and ship customer orders.
  • Fill web orders.
  • Tag merchandise.
  • Assist in store inventory and appearance.
  • Assist Sales Associates with customers as needed.

Requirements/Qualifications:

  • Proven experience in customer service, sales or a related field.
  • Excellent communication and interpersonal skills.
  • Proficiency in using computerized systems and software.
  • Ability to prioritize and multitask.
  • Strong attention to detail.
  • Strong organizational skills.
  • Ability to work well in a team environment.
  • Strong problem-solving skills and the ability to resolve customer issues efficiently.
  • Ability to type accurately and maintain accurate records.
  • Must be able to stand for long periods
  • Ability to lift boxes 25+ pounds
  • Potential for a flexible schedule