Front Desk Coordinator

1 month ago


Shrewsbury, New Jersey, United States Exceptional Wellness Counseling Full time
Job Summary

Exceptional Wellness Counseling is seeking a highly organized and customer-focused Front Desk Coordinator to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing phone calls and requests, and ensuring a smooth and efficient workflow.

Key Responsibilities
  • Assess and respond to phone calls and requests in a timely and professional manner
  • Schedule appointments, handle rescheduling and cancellations, and maintain accurate records
  • Participate in team planning meetings and contribute to the development of process improvements
  • Provide friendly and professional customer service to clients and colleagues
  • Enter new client data and maintain accurate records
  • Handle complex or confidential situations with discretion and professionalism
  • Communicate effectively with clients, colleagues, and management to ensure seamless workflow
Requirements
  • Professional and friendly presentation
  • Proficiency in English
  • Results-driven and patient
  • A high degree of attention to detail and trustworthiness
  • Ability to prioritize and manage multiple responsibilities
  • Accepts training, correction, and feedback well
  • Must have experience with professional phone scheduling and proficiency with phone, email, and text correspondence
  • Prior experience in an office setting
  • Must have knowledge of how insurance carriers work
  • Experience or general knowledge of learning disabilities and behavioral issues is a plus
What We Offer
  • Competitive hourly rate of $23-$25
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
Work Environment
  • Outpatient Mental Health setting
Work Schedule
  • 8 hour shift
  • Day shift
  • Monday to Friday
Relocation
  • Manalapan Township, NJ and Shrewsbury, NJ


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