Information Technology Support Specialist

1 week ago

Baltimore, Maryland, United States Tuknik Government Services Full time
Job Title: Information Technology Help Desk Technician

Tuknik Government Solutions, a Koniag Government Services Company, is seeking an experienced IT Help Desk Technician to support our government customer in Baltimore, MD.

Job Overview:

As an IT Help Desk Technician, you will provide technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware.

Key Responsibilities:
  • Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
  • Provide basic IT troubleshooting and keep end-users notified until resolved.
  • Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
  • Utilize the problem tracking system to document all end user, hardware and software issues encountered.
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
Requirements:
  • High School Diploma and/or related advanced training.
  • At least 2 years of experience in desktop and computer peripheral installation and assistance.
  • Ability to organize, prioritize and meet deadlines.
  • Excellent critical thinking skills.
  • Strong self-starter requiring minimal supervision.
  • Strong problem-solving skills.
  • Strong verbal communication to effectively express concepts, plans, and proposal.
Working Environment & Conditions:

This job operates in a professional office environment and has a noise level of mostly low to moderate.

The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.

The workload may require the incumbent to sit for extended periods of time.

The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Policy:

Tuknik Government Solutions is an equal opportunity employer.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

We are dedicated to seeking all qualified applicants.

If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at heaven.wood@koniag.com or by calling 555-555-5555 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit https://www.koniag.com

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