Group Insurance Enrollment Expert

2 months ago


Chattanooga, Tennessee, United States Renewal Full time

About the Role:

We are seeking a highly skilled Enrollment Specialist to join our team at Renewal. As an Enrollment Specialist, you will play a critical role in serving our clients with excellent and accurate service.

Key Responsibilities:

  • Benefits Communication: Accurately communicate benefit offerings to enrollees of Renewal clients, ensuring a seamless and informed enrollment experience.
  • Benefits Analysis: Study and understand the benefit offerings for each client, staying up-to-date on the latest plans and policies.
  • Customer Support: Respond to customer inquiries regarding benefits and enrollment questions, providing timely and effective solutions.
  • Team Collaboration: Coordinate with the benefits team at Renewal to ensure timely enrollments and maintain open communication channels.
  • Enrollment Support: Help clients navigate enrollment systems of Renewal, addressing any technical issues or concerns.
  • Complex Question Resolution: Address and escalate complex benefits questions when necessary, utilizing your expertise to provide accurate and timely resolutions.
  • Communication Materials: Utilize communication materials such as benefit guides to educate enrollees, ensuring they have a clear understanding of their benefits.
  • Logging and Tracking: Insure that all communication is properly logged in Renewal CRM and Enrollment systems, maintaining accurate records and tracking progress.

Requirements:

  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and precision in all aspects of the role.
  • Adaptability: Show a willingness to adapt to new technologies and processes, staying up-to-date on the latest tools and systems.
  • Continuous Learning: Demonstrate a commitment to continuous learning, seeking out opportunities for growth and development.
  • Flexibility: Show flexibility in your approach, being able to adjust to changing priorities and deadlines.
  • Coachability: Demonstrate a willingness to learn and grow, being open to feedback and coaching.
  • Teamwork: Demonstrate a strong ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
  • Customer Focus: Demonstrate a customer-centric approach, prioritizing the needs of our clients and providing exceptional service.
  • Proactivity: Demonstrate a proactive approach, taking initiative and seeking out opportunities to improve processes and outcomes.
  • Self-Motivation: Demonstrate a high level of self-motivation, being able to work independently and manage your time effectively.


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