General Manager Position

4 weeks ago

San Francisco, California, United States FSR Inc Full time
Job Overview

The General Manager is responsible for ensuring the timely and accurate execution of Association business, in accordance with governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations.

Key Responsibilities
  • Acquire a thorough understanding of Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
  • Gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...) and assimilate standard operating policies and procedures.
  • Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval.
  • Promote FSR's Global Service Standards amongst FSR associates and vendors.
  • Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and ensure necessary repair and maintenance activities are conducted in a timely manner.
  • Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
  • Ensure operating procedures and preventative maintenance plans are in place for all key systems.
  • Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.
  • Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
  • Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
  • Prepare and post board meeting agendas.
  • Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.
  • Attend and participate in Board and committee meetings and prepare minutes.
  • Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
  • Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
  • Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.
  • Lead Boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.
  • Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
  • Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.
  • Administer the Annual Election and meeting.
  • Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.
  • Assess and monitor community needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
Requirements
  • Bachelor's degree in public administration, Business Administration or related field preferred, but not required.
  • CCAM, CMCA or PCAM designation preferred, but not required.
  • A minimum of three years of successful high-profile community management experience or equivalent professional experience in a related field such as rental property or hotel management.
  • Excellent general math skills. Strong user of Microsoft Office tools. Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolution.
  • Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets.
  • Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude. Can work with volunteer board members and is comfortable in a "servant-leader" role.
  • Must be able to deal with conflict and work well under pressure.
  • Must be able to instill confidence in staff, board members and residents by being prepared and knowledgeable.
Work Environment

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consistent and regular attendance required. Hours over and above normal office hours will occur, including evenings and some weekends. Schedule is subject to change based on business needs.

Supervisory Responsibilities

Manage activities of any on-site personnel, including but not limited to: Engineering and Front Desk Staff, and 3rdparty vendors.

Travel

Must have reliable transportation and be able to drive to other work locations. Most Board meetings take place in the evening during the work week.

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