Patient Access Coordinator

4 weeks ago


Nashua, New Hampshire, United States Ensemble Health Partners Full time
Job Title: Patient Access Specialist

Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth admission process for patients at St. Joseph Hospital in Nashua, NH.

Key Responsibilities:
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks
  • Provide excellent customer service, as measured by Press Ganey
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
  • Adhere to policies and procedures, and provide compassionate interactions with patients and families
  • Utilize quality auditing and reporting systems to ensure accurate accounts and provide statistical data to leadership
  • Pre-register patient accounts prior to visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information
  • Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures, and witness names
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes
  • Distribute and document designated forms and pamphlets, including the Advanced Beneficiary Notice (ABN) software
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED required
  • Certified Revenue Cycle Representative (CRCR) certification required within 6 months of hire
What We Offer:
  • Bonus incentives
  • Paid certifications
  • Tuition reimbursement
  • Comprehensive benefits package
  • Career advancement opportunities

Ensemble Health Partners is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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