Customer Service Representative

2 days ago


Greenville, South Carolina, United States FYZICAL Therapy and Balance Centers Full time
Job Summary

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team in Greenville, SC. As a key member of our daily operations, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.

Key Responsibilities
  • Manage patient scheduling and appointments, including multi-phone line handling
  • Gather new patient data and track referrals
  • Communicate with patients and physicians, disseminating information and acting as a liaison
  • Process reports and send them to doctors, maintaining a log of incoming reports
  • Collect payments and verify insurance coverage
  • Handle mail and distribute it to the proper areas or individuals
  • Coordinate scheduling for the clinical team and manage ensuing communication
  • Answer phones and respond to patient inquiries
  • Schedule patients and coordinate evaluations, re-evaluations, and appointment reminders
  • Collect new patient intake information and track clinic referrals
Requirements
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Excellent communication and multitasking skills, with a focus on detail and empathy
  • Positive attitude, strong work ethic, and integrity
About FYZICAL Therapy and Balance Centers

We are a leading physical therapy company committed to changing the industry through innovative, individualized treatment plans. Our team is dedicated to providing exceptional patient care and creating a supportive environment for our staff to grow and advance their careers.



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