Shipment Research Specialist
2 weeks ago
As a Shipment Research Specialist, you will be responsible for assisting both customers and team members by providing essential information regarding shipment inquiries and research requests.
Key Responsibilities:
- Deliver timely and accurate information concerning research inquiries, including request statuses, insurance details, and shipment pulls.
- Utilize various online resources and tools to conduct thorough research on shipments.
- Differentiate between shipments that are eligible for research and those that are not.
- Perform additional tasks as assigned to support operational efficiency.
Educational Requirements:
High school diploma or equivalent is required.
Experience Requirements:
No prior experience is necessary for this role.
Skills and Competencies:
- Proficient typing skills and a solid understanding of computer systems.
- Ability to effectively utilize scanning, tracking, claims, and inventory systems to address shipment inquiries.
- Strong communication skills, both verbal and written, along with good interpersonal abilities.
- Capability to work efficiently under pressure while managing multiple tasks and priorities.
Work Environment:
Flexibility to work various shifts, including weekends and holidays, is essential.
Additional Information:
All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for individuals with disabilities throughout the application process.
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