Quality Systems Support Specialist

4 weeks ago


Roswell, New Mexico, United States Saxon Global Full time
ETQ / Quality Systems Support Administrator

We are seeking a highly skilled and experienced Quality Systems Support Administrator to join our team at Saxon Global. As a key member of our support team, you will be responsible for providing daily system support to users of the EtQ Reliance tool, troubleshooting system issues, and performing system administration duties.

Key Responsibilities:
  • Provide daily system support to users of the EtQ Reliance tool via telephone, email, and instant messaging.
  • Troubleshoot system issues with users and work with them to solve the issues, as well as with software vendors when necessary.
  • Perform system administration duties, such as updating website information content and system data changes.
  • Assist with configuration changes to the workflow tool, EtQ Reliance.
  • Create and execute test cases to confirm configurations work as expected.
  • Assist with software validation and change control activities.
  • Develop charts, graphs, and other reports utilizing Excel, Tableau, and other tools.
  • Develop training materials.
Requirements:
  • Excellent written and verbal communication skills.
  • Excellent organization skills.
  • Passionate about their work and with helping others succeed; a team player.
  • Experience with system troubleshooting and investigating to find the root cause.
  • Experience with Windows and MS Office (Outlook, Word, Excel, PowerPoint).
  • SQL experience required.
  • Past scripting experience preferred (e.g., Python, JavaScript, Vbscript).
  • SharePoint experience preferred.


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