Product Support Specialist

2 weeks ago


Roswell, New Mexico, United States ABB Full time
About the Role

We are seeking a highly skilled Product Support Specialist to join our team at ABB. As a key member of our Robotics & Discrete Automation division, you will play a critical role in providing technical assistance to internal and external customers.

Key Responsibilities
  • Provide timely and cost-effective support to customers, ensuring a high level of customer satisfaction.
  • Identify opportunities to address additional customer concerns and report them to the account team.
  • Analyze technical problems and communicate with customers and remote connections to assets for a limited range of services and products.
  • Take actions to identify new Service business opportunities for ABB, in close cooperation with customers and other ABB teams.
Requirements
  • Bachelor's degree in computer science, computer engineering, mechanical engineering, electrical engineering, mechatronic engineering, or a related technical field.
  • Application development experience in a high-level language is desirable but not required.
  • Interest and/or exposure in motion control systems, IEC 61131 programming languages, Windows operating systems, real-time operating systems, PC- and PLC-hardware applications, mechanical and electrical systems, and physics is preferred.
What We Offer

As a Product Support Specialist at ABB, you will have the opportunity to work with a talented and high-performing team, where you will be able to get your hands on all the different new and exciting technologies. You will also have the chance to travel domestically and internationally, up to 10% in North America, and occasionally attend training or internal meetings at other company locations.

We value people from different backgrounds and are committed to equal employment opportunity and affirmative action. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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