Digital Display Support Specialist

4 weeks ago


Roswell, New Mexico, United States Selectek Full time

Selectek is seeking a skilled Digital Display Support Specialist to provide on-site, email, and telephone troubleshooting support for all company digital displays. The ideal candidate will have knowledge in electronic principles, low voltage systems, and LCD technology, as well as strong troubleshooting and critical thinking skills.


Key Responsibilities:
Provide timely and effective support to customers via phone, email, and on-site visits
Monitor customer displays using Selectek's proprietary monitoring system
Assess and respond to situations where standard procedures have failed in fixing problem equipment or software
Communicate clear and concise written step-by-step instructions to customers
Function in a fast-paced environment with weekend and evening work

Requirements:
3-5 years of experience in a Technical Support or related role
Ability to lift 50+ pounds
Strong communication skills (written and verbal)
Ability to work unsupervised in a remote location
Basic TCP/IP, Ethernet, and standard communication protocols
Office 365 – SharePoint, email, and other office software
Basic scripting languages (e.g., Python)
Zendesk or similar ticketing systems
ZOHO or similar quoting systems

Preferred:
Experience with Selectek's proprietary monitoring system
Knowledge of digital display technology
Ability to travel up to 65% of the time, mostly domestic, with some international travel possible

Work Environment:
Monday - Friday: 7AM – 4PM with flexibility
Business casual work attire
Some on occasion overtime may be required
Background check and drug screen required
Please contact Lizzie Johns at for more details.

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