Advanced Technical Support Specialist

4 weeks ago


Roswell, New Mexico, United States 360 Smart Networks Full time
Job Summary

360 Smart Networks is seeking a highly skilled Advanced Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical support and troubleshooting to our clients and internal users.

Key Responsibilities:

  • Respond to technical assistance requests via phone, email, and ticketing system.
  • Diagnose and resolve complex IT issues related to hardware, software, network, security, or other systems.
  • Document and update IT incidents, solutions, and procedures in the knowledge base and other systems.
  • Participate in IT projects, initiatives, and audits as assigned.
  • Stay up-to-date with the latest technologies, trends, and best practices in the IT field.

Requirements:

  • Associate's or bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
  • At least 5 years of experience in IT support, preferably in a Tier 2 or higher role.
  • Strong knowledge of IT systems, applications, and protocols.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional customer service and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to prioritize and manage multiple tasks and deadlines.

Benefits:

Competitive salary, full benefits package, 401K, bonus plan, and expense reimbursement.

Important Notes:

This is a full-time position. Applicants must be able to commute to the Roswell area daily. Must be authorized to work in the US. No phone calls, please. No third-party vendors will be considered under any circumstances.



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