Advanced Technical Support Specialist
4 weeks ago
360 Smart Networks is seeking a highly skilled Advanced Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical support and troubleshooting to our clients and internal users.
Key Responsibilities:
- Respond to technical assistance requests via phone, email, and ticketing system.
- Diagnose and resolve complex IT issues related to hardware, software, network, security, or other systems.
- Document and update IT incidents, solutions, and procedures in the knowledge base and other systems.
- Participate in IT projects, initiatives, and audits as assigned.
- Stay up-to-date with the latest technologies, trends, and best practices in the IT field.
Requirements:
- Associate's or bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
- At least 5 years of experience in IT support, preferably in a Tier 2 or higher role.
- Strong knowledge of IT systems, applications, and protocols.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to prioritize and manage multiple tasks and deadlines.
Benefits:
Competitive salary, full benefits package, 401K, bonus plan, and expense reimbursement.
Important Notes:
This is a full-time position. Applicants must be able to commute to the Roswell area daily. Must be authorized to work in the US. No phone calls, please. No third-party vendors will be considered under any circumstances.
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