Employment Support Specialist
2 weeks ago
Position Summary: Under general oversight, this role involves conducting pre-employment evaluations of job skills and interests, providing training in job-seeking techniques, facilitating job development, performing on-site job assessments, offering job training and necessary accommodations, and conducting follow-up monitoring and consultations.
Key Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conducts assessments for job readiness and offers career exploration opportunities to clients.
- Delivers training in job readiness and job-seeking skills to individuals and groups.
- Facilitates job placements for clients within the community, negotiating with employers to create suitable job opportunities.
- Provides counseling and support services to assist clients in achieving and maintaining employment.
- Engages in team meetings alongside other members of the client's support team.
- Collaborates with relevant staff or service providers to ensure accurate documentation and timely communication regarding each client.
- Stays informed about current trends and developments in the field by reviewing relevant literature and attending seminars and conferences, applying new knowledge to job responsibilities.
- Maintains a consistent, high-quality, customer-focused approach when delivering services to clients and the public.
Required Knowledge & Skills:
- Ability to communicate effectively with a diverse range of individuals.
- Proficiency in PC-based software applications.
- Understanding of state, local, and federal guidelines for program modification and development.
- Capability to operate a motor vehicle safely and efficiently.
- Experience in providing training and orientation services to participants.
- Participation in supportive guidance, staff supervision, program planning, and service training.
- Ability to conduct evaluations to assess the functional levels of participants.
Core Competencies:
- Effective Communication
- Accountability and Responsibility
- Team Collaboration
- Creative Problem Solving
- Customer Service Orientation
- Dependability
- Adaptability
- Proactive Initiative
- Analytical Thinking
- Judgment and Decision Making
- Professional Conduct
- Stress Management
- Forward Thinking
- Negotiation Skills
- Organizational Planning
Education & Experience Requirements:
Candidates should possess strong customer service skills and community knowledge, demonstrating initiative and teamwork. A minimum of one year of experience as a training instructor or two years in a direct care service role within a human services environment (e.g., case managers, instructors) or as a production supervisor in a work setting is required. Alternatively, a bachelor's degree in management, business administration, or a behavioral science from an accredited institution may be considered. Note: Some positions may require a valid class C driver's license.
Supervisory Responsibilities:
None
Work Environment:
This position operates in various business settings and involves community engagement. Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely used. The role requires providing basic employment support in diverse environments, including both quiet and loud settings, as well as indoors and outdoors. Some travel between sites and within the community is necessary.
Physical Demands:
The physical requirements for this position include frequent walking, sitting, standing, or kneeling, with occasional climbing or balancing and stooping. Employees must be able to lift and/or move up to 15 pounds regularly and have the ability to sit for extended periods while using a computer. Frequent use of fine motor skills, hearing, and visual acuity is required. The work environment is adequately lit and temperature-controlled, with no hazardous conditions present. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Gateway CSB promotes a drug/alcohol-free workplace through mandatory pre-employment drug testing.
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