Data-Driven Insights Specialist
1 week ago
The Cigna Group aims to enhance the lives of its clients, customers, and patients. As a Voice of the Customer (VoC) Data Scientist for Evernorth Health Services, you will play a crucial role in informing customer experiences through data analysis. Conduct analysis that will assist leaders in answering business questions, identifying areas of opportunity for improvement, and measuring levels of success when changes are made.
This role requires effective communication and presentation skills, as well as the ability to work in a fast-paced environment. You will use speech analytics, text analytics, survey data, and more to uncover and analyze opportunities for customer experience improvement.
To succeed in this role, you should have 5+ years of professional experience in healthcare analytics or a related field, including strong leadership qualities, self-motivation, and problem-solving skills. A BA degree minimum; advanced degree in a relevant discipline is preferred.
Key Qualifications
• 5+ years of professional experience in healthcare analytics or a related field
• Strong leadership qualities, including self-motivation and problem-solving skills
• Effective verbal/written communication and presentation skills
• Ability to work in a fast-paced environment
• Proficiency with BI and Office tools, including Tableau, MS Excel, MS Access, and PowerPoint
Estimated Salary: $150,000 - $220,000 per year, depending on location and experience. This salary is based on industry standards and takes into account the level of expertise required for this role.
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Healthcare Insights Specialist
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