Healthcare Insights Specialist

1 week ago


Bloomfield, Connecticut, United States The Cigna Group Full time

Company Overview

The Cigna Group is committed to enhancing the lives of our clients, customers, and patients by improving their health and vitality.

Our Global Voice of Customer Programs are critical to enabling differentiated, data-informed customer experiences.

Job Summary

As a Voice of the Customer (VoC) Data Scientist for Evernorth Health Services, you will deliver actionable insights that improve customer experiences.

You will work closely with stakeholders to identify opportunities for improvement and drive strategic business impact.

Key Responsibilities:

  • You will analyze customer feedback to identify trends and areas for improvement.
  • You will develop and implement strategies to improve customer satisfaction and loyalty.
  • You will collaborate with cross-functional teams to drive business results.
  • You will present findings and recommendations to senior leaders.

Requirements:

  • 5+ years of professional experience in healthcare analytics or a related field.
  • BA degree is the minimum requirement, with an advanced degree preferred.
  • Strong leadership qualities, including a strong customer focus and ability to manage stakeholder expectations.
  • Effective communication and presentation skills.
  • Proficiency with BI and Office tools.

Benefits:

  • Competitive salary: $85,000 - $110,000 per year.
  • Opportunities for career growth and development.
  • Cigna's commitment to diversity, equity, and inclusion.
  • Tobacco-free workplace policy.


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