Clinical Operations Manager

2 weeks ago

Springfield, Missouri, United States Delricht Research Full time
Job Overview

Salary Range: $70,000-$110,000

About DelRicht Research:

Are you passionate about advancing healthcare and scientific research? Do you aspire to be a vital member of a dynamic and expanding team? If so, DelRicht Research could be the perfect fit for you.

Company Background:

DelRicht Research is a clinical research organization committed to delivering exceptional experiences for all participants in our clinical trials. Our mission is to facilitate the approval of innovative medications and medical devices through rigorous clinical studies. We pride ourselves on maintaining high standards of excellence and seek enthusiastic, quick-learning individuals to join our team, which spans 33 sites across 18 states in the U.S.

Role Overview:

As the Clinical Operations Manager, you will oversee the daily management of clinic activities at our research site. Your responsibilities will include supervising patient appointments, scheduling, ensuring quality documentation, and adhering to research protocols.

Key Responsibilities:

  • Lead a team of healthcare professionals conducting clinical trials.
  • Manage Clinical Research Coordinators, focusing on their professional development, scheduling, performance evaluations, and productivity.
  • Recruit and train new team members as needed to support our growing operations.
  • Ensure strict compliance with clinical trial protocols at all times.
  • Maintain effective communication with physicians regarding their schedules and patient trial information.
  • Address and resolve any patient-related concerns in collaboration with physicians and coordinators.
  • Engage with external clients about site visits and the quality of data collected during trials.
  • Optimize scheduling to maximize community outreach and participation.
  • Contribute to achieving regional profitability and revenue targets.
  • Prepare for new clinical research studies, typically onboarding 1-2 new studies monthly.
  • Participate in Investigator Meetings to gain insights into upcoming clinical studies (travel expenses covered).

Ideal Candidate Profile:

  • Self-motivated, energetic, and positive attitude.
  • Commitment to delivering outstanding patient care and memorable experiences.
  • Focus on client satisfaction and achieving their objectives.
  • Strong adherence to high-quality standards and compliance with study protocols.
  • Exceptional organizational skills.
  • Proficient in problem-solving, planning, and proactive approaches.
  • This is an onsite position, requiring full-time availability from Monday to Friday.
  • Take ownership of tasks from start to finish and be accountable for personal success.

Essential Qualifications:

  • Required: Prior experience in a clinical, hospital, or healthcare environment.
  • Preferred: At least 6 months of management or supervisory experience in healthcare or customer service.
  • Preferred: Bachelor’s degree from an accredited institution, Registered Nurse (R.N.), Licensed Practical Nurse (L.P.N.), Medical Assistant, Radiology Technician, Respiratory Therapist, or Physical Therapist.
  • Clinical research experience is not mandatory; comprehensive training will be provided.
  • Entry-level managers are encouraged to apply, as robust management training is available.
  • Coffee enthusiasts are preferred; tea drinkers are welcome.

Company Culture:

  • Core Values: Production, Humility, Consistency

Production:

  • We honor our commitments.
  • We prioritize action and independent problem-solving.
  • We strive to exceed expectations through proactive contributions.

Humility:

  • We support one another unconditionally.
  • We approach our work with enthusiasm and a positive mindset.
  • We embrace change and are committed to organizational growth.
  • We are eager learners, adaptable, and open to feedback.

Consistency:

  • We execute tasks effectively and accurately.
  • We demonstrate persistence and dedication to our goals.
  • We maintain composure under pressure.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Short and Long-Term Disability, and Life Insurance.
  • Generous Paid Time Off that accumulates throughout your career.
  • Work-life balance with no night, weekend, or extended shifts.
  • 401K plan with discretionary matching/profit sharing.
  • Attractive quarterly bonus structure linked to team performance.

Job Type: Full-time, 40+ hours per week.

Learn more about our company and current clinical trials by visiting our website.

Equal Opportunity Employer: We welcome all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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