Front Desk Associate

1 day ago


Las Vegas, Nevada, United States Hilton Grand Vacations Full time
Front Desk Clerk Job Description

We are seeking a professional and customer-focused Front Desk Clerk to join our team at Elara. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing personalized assistance to owners and guests.

About the Role:

  • Ensuring positive interactions with guests, owners, and colleagues through effective communication and problem-solving skills
  • Accessing reservation systems to resolve unit availability and assisting with reservations or changes as required
  • Generating invoices and collecting monies due through rental programs and merchandise sales
  • Managing safety deposit boxes and maintaining accurate records
  • Receiving and responding to housekeeping and maintenance requests, and contacting relevant personnel
  • Providing information on area attractions and resort amenities
  • Performing other tasks as assigned by management

What We Offer:

  • A competitive hourly base pay of $15-$20 per hour, depending on experience
  • A positive team environment that values work-life balance and family-friendly benefits
  • Daily Pay* - get your earned pay any time before payday
  • Discounted hotel rates worldwide
  • 401(k) program with company match
  • Employee stock purchase program
  • Generous Paid Time Off Program and Paid Sick Time
  • Recognition Programs and Rewards
  • Tuition reimbursement
  • Numerous learning and career advancement opportunities

Requirements:

  • High School Graduate or Equivalent
  • Proficient English language interpersonal skills to communicate verbally and in writing with guests, owners, and colleagues
  • Ability to adjust to schedule changes and cover shifts on short notice
  • Prior cash handling and data entry experience required
  • Previous customer service experience

Preferred Qualifications:

  • Prior hospitality or related experience
  • Previous Front Desk or relevant work history
  • Bilingual


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