Front Desk Associate
1 day ago
We are seeking a professional and customer-focused Front Desk Clerk to join our team at Elara. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing personalized assistance to owners and guests.
About the Role:
- Ensuring positive interactions with guests, owners, and colleagues through effective communication and problem-solving skills
- Accessing reservation systems to resolve unit availability and assisting with reservations or changes as required
- Generating invoices and collecting monies due through rental programs and merchandise sales
- Managing safety deposit boxes and maintaining accurate records
- Receiving and responding to housekeeping and maintenance requests, and contacting relevant personnel
- Providing information on area attractions and resort amenities
- Performing other tasks as assigned by management
What We Offer:
- A competitive hourly base pay of $15-$20 per hour, depending on experience
- A positive team environment that values work-life balance and family-friendly benefits
- Daily Pay* - get your earned pay any time before payday
- Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Generous Paid Time Off Program and Paid Sick Time
- Recognition Programs and Rewards
- Tuition reimbursement
- Numerous learning and career advancement opportunities
Requirements:
- High School Graduate or Equivalent
- Proficient English language interpersonal skills to communicate verbally and in writing with guests, owners, and colleagues
- Ability to adjust to schedule changes and cover shifts on short notice
- Prior cash handling and data entry experience required
- Previous customer service experience
Preferred Qualifications:
- Prior hospitality or related experience
- Previous Front Desk or relevant work history
- Bilingual
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