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Customer Service Representative

2 months ago

North Olmsted, Ohio, United States Value City Furniture Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Value City Furniture. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.

**Key Responsibilities:**

• Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner

• Collaborate with sales team members to create a positive and engaging shopping environment

• Develop strong relationships with customers, understanding their needs, and presenting personalized solutions

• Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers

• Work effectively in a fast-paced environment, prioritizing tasks, and meeting sales targets

• Participate in ongoing training and development to enhance customer service skills and product knowledge

**Requirements:**

• High school diploma or equivalent required; prior customer service experience preferred

• Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members

• Ability to work in a team environment, prioritizing tasks, and meeting sales targets

• Basic math skills, with the ability to handle cash, process transactions, and maintain accurate records

• Ability to adapt to changing priorities, work in a fast-paced environment, and maintain a positive attitude

**What We Offer:**

• Competitive hourly rate and opportunities for advancement

• Ongoing training and development to enhance customer service skills and product knowledge

• A dynamic and supportive work environment, with a focus on teamwork and collaboration