Restaurant Captain/Assistant Manager
4 weeks ago
At Kizuki Ramen, we are seeking a highly skilled Restaurant Captain/Assistant Manager to join our team. The ideal candidate will have a proven track record of providing exceptional customer service, managing restaurant operations, and leading a team to achieve high standards of excellence.
Key Responsibilities:
- Maintain a friendly and courteous demeanor when interacting with guests and receiving feedback.
- Train and elevate restaurant standards, control food costs, and inspect food quality.
- Communicate goals and rally team members during busy shifts, removing obstacles and ensuring a smooth operation.
- Organize work schedules, shipments, cleaning schedules, and other tasks to ensure efficient restaurant operations.
- Resolve various issues as they occur, including team member training gaps, handling unsatisfied guests, and ensuring accurate inventory levels.
- Effectively communicate standards and cooking methods to staff, provide clear orders, and speak with customers in a professional manner.
- Train team members in all stations, utilizing side-by-side interactions and our learning management system, to maintain a highly productive team.
- Obtain skills and knowledge for basic equipment maintenance on kitchen appliances.
- Follow through on daily quality checks and maintain a high standard in the store.
Requirements:
- A minimum of 2 years of experience in customer service, food service, or related fields.
- High School diploma or GED.
- Ability to speak, read, and write in English.
- Must have (or be willing to obtain) a valid food handler's permit.
- Alcohol serving license preferred.
- Ability to be vigilant and attentive to customer needs.
- Excellent verbal communication skills.
- Ability to thrive in a fast-paced environment.
- Ability to train and support team member growth.
- Strong organizational, interpersonal, and problem-solving skills.
- Ability to stand and walk for extended periods.
- Ability to withstand temperature extremes and exposure to cleaning chemicals, smoke, fumes, and airborne particles.
- 18+ years of age.
Kizuki Ramen is an equal opportunity employer and does not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy, gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
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