Rooms Coordinator

3 weeks ago


Tampa, Florida, United States Marriott Full time
Job Summary

We are seeking a skilled Rooms Coordinator to join our team at The Tampa EDITION. As a Rooms Coordinator, you will be responsible for ensuring a seamless guest experience by assigning rooms according to guest preferences and preferences, pre-registering designated guests, and preparing key packets.

Key Responsibilities
  • Assign rooms according to guest request and preferences whenever possible
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in/pre-registration procedures for arriving groups
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily
  • Ensure rates match market codes and document exceptions
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up/process all guest check-ins/check-outs
  • Activate room keys
  • Secure valid payment
  • Identify any over-commitments
  • Perform duplicate reservation checks; block rooms
  • Run daily reports
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Receive, record, and relay messages accurately, completely, and legibly
Requirements
  • High school diploma or equivalent
  • Less than 1 year of related work experience
  • No supervisory experience
  • None
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.



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