Rooms Controller

2 weeks ago


Tampa, Florida, United States Marriott International Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Rooms Controller to join our team at Marriott International Inc. As a Rooms Controller, you will be responsible for ensuring the smooth operation of our hotel's front desk and guest services.

Key Responsibilities
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room and check-out changes, and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience
  • No supervisory experience required
  • License or certification not required
Preferred Qualifications
  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: Less than 1 year related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None
About Marriott International Inc

Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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