Director of Operations

1 week ago


Sacramento, California, United States COIT Cleaning & Restoration Services Full time
Job Title: Director of Operations

At COIT Cleaning & Restoration Services, we are seeking a highly skilled and experienced Director of Operations to oversee the company's Core cleaning operations. This is a key leadership role that requires a strategic thinker with strong leadership skills and a deep understanding of the cleaning industry.

Key Responsibilities:

  • Develop and implement processes and procedures for the delivery of our services.
  • Identify and coordinate operational resources for the needs of divisions and franchises.
  • Conduct operational consultative site visits to divisions and develop goals to achieve improvement and growth.
  • Develop and implement training programs for company-owned locations and franchises.
  • Establish and implement a standard of appearance and operation for our employees, vehicles, and facilities.
  • Resolve escalated conflicts and concerns between divisions and corporate office.
  • Oversee operations of company-owned divisions to ensure maximum operational effectiveness, customer satisfaction, and employee safety.
  • Maintain a favorable working relationship with all other company employees and franchisees.
  • Recommend and implement strategic changes in organizational processes and facility operations as needed.

Requirements:

  • High level of proficiency with Microsoft Office Suite.
  • Ability to develop and implement strategic plans and direction.
  • Proven operational experience, preferably within the industry.
  • Ability to assess operational, program, staffing, and fiscal needs.
  • Ability to work independently.
  • Excellent public relations skills.
  • Outstanding written and verbal communication skills.
  • Excellent public speaking skills and a demonstrated ability to make successful presentations to various audiences.
  • Strong analytical skills.
  • Ability to obtain documents necessary to travel within the United States and Canada.
  • Ability to successfully resolve conflicts.
  • Requires the ability to travel 25 to 50% of the month to franchises and divisions within the United States and Canada.
  • Proven sales and negotiation skills.
  • College degree or related work experience.
  • Acceptable driving record.

Physical Demands:

This position is moderately physical, requiring extensive walking, standing, stooping, and bending. Traveling to each location requires the safe operation of a vehicle. Ability to work with computer keyboard, monitor, and mouse for extended periods of time. Ability to lift and carry up to 40 pounds.

This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required of the employee in this position. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.



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