Retail Sales Lead

19 hours ago

New York, New York, United States Tempo Interactive Inc. Full time
Join Tempo Interactive Inc. as a Retail Sales Lead

We are seeking a highly motivated and charismatic Sales Lead to join our store leadership team in one of our first retail locations. As a Sales Lead, you will be critical in executing our retail strategy by leading the sales floor and delivering exceptional customer experiences.

About the Role

As a Sales Lead, you will be responsible for leading the sales team and supporting the Store Manager in store operations. You will become a brand ambassador by demonstrating a deep understanding of Tempo's brand, product, and technology. You will execute Tempo's retail sales strategy through compelling customer interactions in store, and personalized phone and email follow-ups.

Responsibilities:

  • Lead the sales team and support the Store Manager in store operations (store maintenance, reporting, policies and procedures); autonomously lead store open and close
  • Become a brand ambassador by demonstrating a deep understanding of Tempo's brand, product, and technology
  • Execute Tempo's retail sales strategy through compelling customer interactions in store, and personalized phone and email follow-ups
  • Maximize sales through exceptional customer service; lead conversations to understand each customer's unique fitness goals/journeys and educate them on how Tempo can empower them to achieve any one of their goals
  • Exhibit best practices in demos with both scheduled and walk-in customers; train and develop team members to promote growth and development
  • Solving customer complaints and answering customers' questions
  • Identify business trends in partnership with the Store Manager and continuously innovate to achieve desired results
  • Employ KPI reporting to identify opportunities within the sales funnel and execute sales best practices to drive sales and brand awareness
  • Utilize CRM software to maintain customer information, preferences, and feedback to maximize lead conversion

Qualifications:

  • 2+ years of experience in sales or customer-facing role (preferably tech, fitness, or premium product retail) with history of meeting and exceeding sales goals
  • Retail store leadership experience a plus
  • Ability to deliver great customer experiences that build brand loyalty and deliver exceptional sales results
  • Team-oriented with a drive to exceed sales targets and motivate a team
  • Empathetic, outgoing, and personable professional demeanor
  • Exceptional verbal and written communicator
  • Ability to adapt quickly to evolving business needs and changes in retail strategy
  • Resilient; can handle difficult team or customer situations and turn those parties into brand champions
  • Flexibility to work a standard retail schedule, including evenings, weekends, and holidays
  • Demonstrated excitement about fitness and our technology
  • Experience working with CRM software, Slack, G Suite, Apple products preferred
  • Ability to carry boxes 25-30lbs for stock transfers
  • Can bend, reach, lift, and move stock and products
  • All employees will be required to show proof of COVID vaccination to HR prior to their start date

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