Customer Liaison Representative

4 weeks ago

Warren, Michigan, United States Magna International Full time

About Us

We envision a future where everyone can live and move without limitations. Our mission is to develop technologies, systems, and concepts that make vehicles safer and cleaner, while serving our communities, the planet, and people.

Our Portfolio

Magna Exteriors offers a comprehensive range of products, including access systems, exterior trim, modular systems, front-end modules, active aerodynamic systems, and lightweight structural components for automotive, commercial truck, and industrial markets.

We are recognized globally as an innovator in all aspects of vehicle exteriors, providing everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles worldwide.

About the Role

The Customer Liaison position involves being a connection between AIM Systems and the customer's production facility, resolving or preventing issues before or as they arise.

This role is crucial for the success of AIM's business, and the following objectives should be accomplished to the highest feasible standards to avoid official claims from the customer through preventive actions and corrective ones.

Responsibilities

  • Establish and maintain customer satisfaction and promote AIM's reputation.
  • Provide customer support for quality and logistics issues.
  • Build rapport and a solid professional relationship with the customer at the plant level.
  • Be identified as AIM's known representative, qualified to deal with issues affecting customer production.
  • Immediately contain and respond to problems at the OEM's facility to find the proper solution and avoid official scorecard incidents.
  • Inform AIM Systems to enable appropriate corrective actions and prevent recurrence.
  • Gain and maintain familiarity with product technical and quality details through regular meetings and visits to AIM, especially for any changes.
  • Report proactive activity on a regular basis (defined by the supervisor) to the AIM team for awareness and continuous improvement, including but not limited to product audits and material delivery audits.
  • Summarize and update quality status information to share with the AIM Systems Quality Team each shift.
  • Participate in continuous improvement initiatives to improve quality and reduce waste.
  • Effectively maintain Containment Processes (work instructions, charting, reporting, etc.).
  • May also be required to conduct quality functions at AIM Systems or at multiple customer locations when needed.
  • Other duties as assigned.

Requirements

  • 3 years of experience in Automotive Quality or a similar manufacturing setting.
  • Previous customer interfacing experience or the ability to demonstrate skill with customers.
  • Knowledge of or willingness to learn AIM Systems Operating Systems and products.
  • Familiarity with OEM Customer Specific Requirements.
  • Knowledgeable with IATF 16949 and ISO 9001.
  • Excellent communication and negotiation skills.
  • Demonstrated problem-solving (3L5Y, 8D) and critical thinking abilities.
  • Ability to handle pressure and ambiguous situations.
  • Ability to deescalate and manage conflict under stress.
  • Ability to use Microsoft Outlook, Excel, and Word.
  • Experience with measuring devices (calipers, feeler gauges, etc.).
  • Strong mechanical aptitude and ability to work with basic hand tools.
  • Strong in-process and process controls.
  • Process and product audits experience.
  • Shipping and receiving knowledge.

Preferred Qualifications

  • Sequencing of automotive parts.
  • Tier 1 experience.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed.

As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. We believe that your career path should be as unique as you are.

Site Benefits

Discussed during the recruitment process.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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