Customer Service Representative
3 weeks ago
Are you a people person looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. You will also be responsible for cleaning and inspecting equipment on the lot, answering questions and educating customers about products and services, and preparing rental invoices and accepting equipment returned from rental. Additionally, you will install hitches and trailer wiring, fill propane, and drive a forklift. If you are a team player with excellent customer service skills and a willingness to learn, we encourage you to apply for this exciting opportunity.
Why Work for U-Haul?
U-Haul offers a range of benefits to our employees, including career stability, opportunities for advancement, and a comprehensive benefits package. We also offer a $100 hiring bonus and a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program. As a U-Haul employee, you will have access to our Mindset App Reimbursement program, Gym Reimbursement Program, and a range of other perks and discounts. We are committed to creating a culture of health and wellness, and we offer a range of programs and resources to support our employees' physical and mental well-being.
Responsibilities:
- Assist customers with U-Haul products and services
- Use smartphone-based U-Scan technology to manage rentals and inventory
- Move and hook up U-Haul trucks and trailers
- Clean and inspect equipment on the lot
- Answer questions and educate customers about products and services
- Prepare rental invoices and accept equipment returned from rental
- Install hitches and trailer wiring
- Fill propane
- Drive a forklift
Requirements:
- Valid driver's license and ability to maintain a good driving record
- High school diploma or equivalent
- Part Time /Weekends and Holidays
- Able to be flexible with inside and outside duties
- Basic Computer knowledge / Great Customer service
- Entery Level Mechanic Experience / Basic wiring and hand/power tool experience is a plus
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
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