Customer Liaison Representative

4 weeks ago


Warren, Michigan, United States Magna Services Full time

About the Role:

The Customer Liaison position at Magna Exteriors is a critical connection between our AIM Systems and the customer's production facility. This role involves resolving or preventing issues before or as they arise, ensuring the success of AIM's business.

Key Responsibilities:

  • Establish and maintain customer satisfaction and promote AIM's reputation.
  • Provide customer support for quality and logistics issues.
  • Build rapport and a solid professional relationship with the customer at plant level.
  • Be identified as AIM's known representative, qualified to deal with issues affecting customer production.
  • Contain and respond to problems at the OEM's facility to find the proper solution and avoid official scorecard incidents.
  • Inform AIM Systems to enable appropriate corrective actions and prevent recurrence.
  • Gain and maintain familiarity with product technical and quality details through regular meetings and visits to AIM.
  • Report proactive activity on a regular basis to the AIM team for awareness and continuous improvement.
  • Summarize and update quality status information to share with the AIM Systems Quality Team each shift.
  • Participate in continuous improvement initiatives to improve quality and reduce waste.
  • Effectively maintain Containment Processes (work instructions, charting, reporting, etc.).
  • May also be required to conduct quality functions at AIM Systems or at multiple customer locations when needed.

Requirements:

  • 3 years of experience in Automotive Quality or a similar manufacturing setting.
  • Previous customer interfacing experience or ability to demonstrate skill with customers.
  • Knowledge of AIM Systems Operating Systems and products, or willingness to learn.
  • Familiarity with OEM Customer Specific Requirements.
  • Knowledgeable with IATF 16949 and ISO 9001.
  • Excellent communication and negotiation skills.
  • Demonstrated problem-solving and critical thinking abilities.
  • Ability to handle pressure and ambiguous situations.
  • Ability to deescalate and manage conflict under stress.
  • Experience with Microsoft Outlook, Excel, and Word.
  • Experience with measuring devices (calipers, feeler gauges, etc.).
  • Strong mechanical aptitude and ability to work with basic hand tools.
  • Strong in process and process controls.
  • Process and Product audits experience.
  • Shipping and Receiving knowledge.

Preferred Qualifications:

  • Sequencing of automotive parts.
  • Tier 1 experience.

About Magna:

Magna is a global leader in automotive technologies, providing innovative solutions for the industry. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities and a wide range of development prospects.

Site Benefits:

Discussed during the recruitment process.

At Magna:

We believe that a diverse workforce is critical to our success. We are proud to be an equal opportunity employer, hiring based on experience and qualifications, and in consideration of job requirements, regardless of color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.



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