EM Equipment Specialist
7 days ago
We are a global leader in evidenced based rehabilitation, providing complementary, turnkey solutions for government partners worldwide.
Estimated Salary: $45,000 - $65,000 per year
Job Description:
The EM Equipment Specialist coordinates the Electronic Monitoring (EM) program for contracting agencies. This role involves providing participant orientation on program rules, installing and servicing electronic monitoring equipment, reporting violations, collecting program payments, and maintaining equipment inventory.
Key Responsibilities:
- Initial Intake Process: Completes the initial intake process with participants, including preparation of paperwork and data entry into required systems.
- Program Orientation: Conducts program orientation meetings with new participants to explain program rules and regulations.
- Equipment Installation and Removal: Installs and removes EM equipment in contracting agency offices or participant residences, ensuring compliance with contractual guidelines.
- Inventory Management: Maintains adequate inventory of equipment and supplies to service contracts within a specific area.
- Scheduling and Approvals: Sets participant schedules and specifies approved activities based on sentencing information, if required by contract.
- Troubleshooting: Troubleshoots equipment problems via telephone and/or in conjunction with Monitoring Operations staff.
- Visits and Inspections: Conducts visits to participants' homes, businesses, or treatment locations to verify equipment placement and program compliance.
- Reporting and Data Entry: Reports all program violations and generates reports as required by the contract and for quality management purposes.
Qualifications:
- Education: High School Diploma or GED required.
- Experience: Six (6) months' experience in the field installation of EM equipment or similar/related experience preferred.
- Licenses and Certifications: Valid driver's license and ability to safely operate a motor vehicle.
- Skills and Abilities: Bilingual English/Spanish preferred, knowledge of electronic monitoring field equipment, ability to interpret EM messages and daily summary reports, effective verbal and written communication skills, good presentation skills, and ability to work independently with minimal supervision.
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