Behavioral Health Advocate

1 week ago

Porterville, California, United States Kings View Corporation Full time
Job Summary

Kings View Corporation, a leading nonprofit organization in behavioral health services, is seeking a dedicated Behavioral Health Advocate - Peer Support Specialist to join our mission of providing compassionate care to underserved communities.

As a Behavioral Health Advocate - Peer Support Specialist, you will play a vital role in offering one-on-one peer support to individuals with diverse experiences and needs, utilizing a warm, personal, and nonjudgmental approach. This role assists in service delivery to consumers and performs related work as required under direct supervision.

Key Responsibilities
  • Answer incoming calls and return voicemails to provide timely support to callers.
  • Utilize active listening and peer skills to assess callers' needs and develop effective solutions.
  • Collect and record demographic and survey information accurately to ensure data integrity.
  • Handle crisis and high-risk calls in accordance with Kings View Corporation's procedures.
  • Participate in regular staff meetings and one-on-one supervision sessions to ensure seamless communication and collaboration.
  • Adhere to and support the implementation of all policies and procedures, including confidentiality agreements.
  • Be flexible with hours, as this is a 24/7 program, and be prepared to adapt to changing situations.
  • Assist in outreach efforts when needed to promote the program and its services.
  • Interact professionally with staff and the public to maintain a positive and respectful environment.
  • Demonstrate empathy and understanding towards callers, and effectively manage stress-related situations.
  • Perform other duties as assigned to support the overall functioning and success of the program.
Requirements
  • High School Diploma (or Equivalent)
  • Class C Driving License
  • Experience working with the public, preferably in a mental health setting.
  • Must be engaged in personal wellness and recovery if a consumer, or have experience as a family member of a consumer.
  • Able to independently manage client interactions, respond to a wider range of needs, and take on more complex cases with less oversight.
  • Strong communication and active listening skills to effectively engage with clients.
  • Ability to multitask and manage time efficiently, handle stress-related situations with composure, and possess problem-solving skills.
  • Commitment to recovery values and ability to communicate well with consumers, fostering a supportive atmosphere for clients.
About Us

Kings View Corporation has been a leader in providing behavioral health services to the underserved population since 1951. We are committed to serving rural communities where health resources are often limited, and our people treat the community with care and compassion. Our core values echo throughout the organization and into our patient-focused programs, emphasizing the value of each person's worth, dignity, and wholeness in body, mind, and spirit.

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