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Customer Service Representative

2 months ago

Carlsbad, United States Best Buy Careers Full time
About the Role

The Customer Service Specialist is a vital member of our team, responsible for delivering exceptional customer experiences and ensuring seamless sales transactions. This role requires a unique blend of customer service, sales, and problem-solving skills.

Key Responsibilities
  • Customer Engagement: Build strong relationships with customers, providing empathetic and solution-focused support to meet their needs.
  • Order and Escalation Support: Assist customers with orders, scheduling deliveries, and resolving issues in a timely and professional manner.
  • Sales Transactions: Process new orders, returns, and exchanges while adhering to our sales process and ensuring accurate transactions.
  • Inventory Management: Research and resolve inventory discrepancies, maintaining accurate records and adhering to asset protection guidelines.
  • Technical Knowledge: Stay up-to-date on multi-channel sales systems, including OMS, FMS, and online ordering, to provide customers with the best possible experience.
  • Self-Development: Engage in ongoing learning and development to stay informed about sales initiatives, programs, and available resources.
Requirements
  • Teamwork: Collaborate effectively with colleagues to achieve sales and customer service goals.
  • Multi-Tasking: Manage multiple tasks and priorities in a fast-paced environment.
  • Flexibility: Work a flexible schedule, including holidays, nights, and weekends, to meet customer needs.
Preferred Qualifications
  • Education: High School Diploma or equivalent.
  • Experience: Three months of experience in retail, customer service, or related fields.