Customer Service Representative

3 weeks ago


Fond du Lac, Wisconsin, United States National Exchange Bank & Trust Full time
Job Overview

National Exchange Bank & Trust is an independent, family-owned bank with a strong presence in Southeastern Wisconsin. Founded in 1933, we have established ourselves as a trusted business partner, employer, and community member.

We offer a flexible, friendly, and family-oriented work environment that fosters growth and development. Our employees enjoy a rewarding career, opportunities to make a difference in the communities we serve, and a competitive benefit package.

About the Role

The Customer Service Representative will be responsible for creating a positive experience for our customers every day. This includes completing account transactions, offering suitable banking products and services, opening new accounts, and providing guidance on financial needs.

To succeed in this role, you will need excellent customer service skills, attention to detail, great communication, and the ability to multi-task and problem-solve. Ideal candidates will possess interpersonal skills, maintain composure under pressure, and demonstrate high attention to detail.

Key Responsibilities
  • Complete account transactions accurately and efficiently
  • Offer appropriate banking products and services to meet customer needs
  • Open new accounts and provide guidance on financial needs
  • Provide exceptional customer service and support
Requirements
  • High school diploma or equivalent required
  • Cash handling and customer service experience preferred
  • Ability to operate a computer and standard office equipment
  • Excellent communication and problem-solving skills
Benefits
  • Competitive salary: $45,000 - $60,000 per year (estimated)
  • Health, dental, and vision insurance
  • Health savings account with employer contributions
  • Short and long-term disability insurance
  • Employer-paid life and AD&D insurance
  • Voluntary life, flexible spending accounts, accident, critical illness, hospital indemnity, and legal insurance
  • 401(k) with employer match and profit sharing
  • Paid time off
  • Flexible scheduling
  • Education assistance program
  • Product and service discounts


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