Customer Service Expert

2 days ago


Fond du Lac, Wisconsin, United States Spectrum Full time

We are seeking a Customer Service Expert to join our billing team at Spectrum, where you will work in a fast-paced environment and have the opportunity to build a career.

The estimated salary for this position is $20 per hour.

As a Customer Service Expert, you will be responsible for providing product knowledge and account support to our customers, answering inbound phone calls related to billing inquiries, and empathizing with customers while accurately addressing their billing needs.

You will also collaborate with management on customer issue escalations and represent a Fortune 100 company with professionalism and courtesy.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

To succeed in this role, you will need to be understanding, resilient, professional, and treat others with kindness and respect.

Our ideal candidate has 6+ months of customer service experience, 6+ months of experience working with computers and software applications, and previous work in cable operations or a telecommunications call center.

We believe in growing a workforce that reflects our communities and provides equal opportunities for employment and advancement. EOE, including disability/vets.

  • Job Highlights:
  • Fast-paced environment
  • Opportunity to build a career
  • Comprehensive pay and benefits package
  • Equal opportunities for employment and advancement


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