Resource Center Specialist

1 day ago


San Antonio, Texas, United States GIRL SCOUTS OF SOUTHWEST TEXAS Full time
Job Title: Resource Center Specialist

At Girl Scouts of Southwest Texas, we are seeking a highly motivated and organized Resource Center Specialist to join our team. As a key member of our staff, you will play a vital role in supporting and retaining adult volunteers by maintaining relationships with volunteers and assisting them in their work with girls.

Key Responsibilities:
  • Assist in achieving the council's goals for girl and adult membership and retention by implementing membership strategies in assigned areas.
  • Utilize customer relationship management system (Salesforce) to support, manage, and track interactions with volunteers.
  • Provide expert Volunteer Toolkit (VTK) demonstrations to volunteers, assisting them in navigating the VTK system and learning how to manage their troop activities.
  • Assist with selection of program resources to support the Girl Scout program delivery to troops.
  • Manage inventory of equipment and resources by using check out system Resource Mate.
  • Build relationships with customers to promote special interest opportunities.
  • Remain informed and supportive of council and other department initiatives, effectively communicating changes and initiatives to volunteers.
  • Monitor and provide support for problem solving and conflict resolution in a timely manner.
Requirements:
  • High School graduate/some college with experience in customer service, office reception, inventory control.
  • Ability to read, analyze, and interpret data from database systems.
  • Ability to respond to common inquiries or complaints from volunteers or members of the business community.
  • Ability to write instruction guidelines for publication that conform to prescribed style and format.
  • Proficient with computer and Microsoft Office (i.e., Excel, Outlook, and Word).
Work Environment:

This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts.

The noise level in the work environment is usually moderate.



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