Customer Service Representative
2 weeks ago
The Customer Relations Specialist plays a vital role in ensuring exceptional customer experiences by communicating effectively with customers, processing orders, and collaborating with production staff to meet delivery deadlines.
Key Responsibilities- Take customer orders and communicate order status, estimates, and quotations.
- Place and modify orders for purchases of materials and supplies.
- Communicate with customers regarding issues, complaints, or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Monitor and adjust order dates based on production schedules and customer requests.
- Provide sales representatives with order updates and communicate potential delays in production.
- Work with production staff to achieve on-time customer deliveries.
- High School Diploma or GED required.
- Experience working in a manufacturing or distribution environment preferred.
- Computer data entry experience.
- Entry-level through five (5) years of customer relations experience.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to multi-task and adjust workflow to meet times of increased demand.
- Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint.
- Ability to work independently or as a member of a team.
- Ability to maintain a professional demeanor.
- Dependable.
- Customer-focused.
- Action-oriented.
- Integrity.
- Perseverance.
- Monday-Friday (8:00 AM to 5:00 PM – overtime as needed).
- Employer-paid basic life & long-term disability insurance.
- Medical, dental, vision, supplemental life, short-term disability, accident & critical illness insurance plans also available.
- FSA (Medical & Dependent Care).
- 401k (100% match up to 3% and 50% match on next 3% for a maximum contribution of 4.5% per year & fully vested at 90 days of employment).
- Paid holidays & paid time off.
Peachtree Packaging, Inc. supports equal employment opportunities and provides equal employment in employment practices to all employees and applicants for employment.
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