Technical Support Specialist

1 day ago


Arlington Heights, Illinois, United States Monarch Technical Search Full time
About the Job

Monarch Technical Search is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers in the automotive and industrial sectors.

Key Responsibilities:
  • Provide on-site technical support and services to customers, including installation, maintenance, and troubleshooting of products
  • Conduct product training for customers and distributors
  • Collaborate with sales and engineering teams to identify and resolve technical issues
  • Develop and maintain strong relationships with customers, ensuring their satisfaction with our products and services
  • Prepare and submit reports on service activities and customer feedback
  • Stay up-to-date with the latest industry developments and product updates
  • Travel to customer sites, both domestically and internationally, as required
Qualifications:
  • Bachelor's degree in Mechanical or Electrical Engineering or a related field
  • Minimum of 3 years of experience in a field service or technical support role, preferably in the automotive or industrial sector
  • Strong knowledge of mechanical and electrical systems
  • Ability to read and interpret technical drawings and schematics
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Willingness to travel domestically and internationally, up to 50% of the time
  • Valid driver's license and passport


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