Operations Manager

2 weeks ago


Santa Barbara, California, United States Trek Bicycle Full time
Job Title: Operations Manager

Trek Bicycle is seeking a highly skilled and experienced Operations Manager to join our team in Santa Barbara. As a key member of our operations team, you will be responsible for leading and managing a team of Service Technicians to ensure the reliability and attractiveness of our bike share system.

Responsibilities:
  • Lead a team of Service Technicians, including hiring, training, scheduling, and performance evaluations
  • Manage workshop operations and service vehicle fleet, including tool and maintenance parts inventory
  • Manage and forecast Tech Operations budget
  • Support station installation and removal process, coordinating vehicle support and staff
  • Coordinate with customer service and operation feedback to serve the needs of customers
  • Work under the guidance of the General Manager
  • Utilize analytics and system software to support operational excellence
Requirements:
  • High proficiency in Excel, Word, Microsoft Applications, and ability to learn new software
  • Excellent organization, written and verbal communication skills; ability to meet deadlines
  • Prior experience directly managing a team of employees
  • Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, manufacturers, subcontractor(s) and clients
  • Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system
  • Organized thinker, with the ability to self-direct under a high-visibility, start-up environment responsible for delivering a 24/7 public transit service
  • Ability to drive continuous improvements of the operations that are in line with international standards and company corporate initiatives
  • Comfortable in a high-pressure, high-visibility, start-up environment
  • Ability to adapt to changing roles
  • Valid driver license and clean driving record (no major violations in past 5 years; no more than 2 minor in past 3 years)
  • Job may require hours that exceed 8 hours per day and/or 40 hours per week. May require on-call support & availability nights and weekends.
  • Requires stooping, reaching, biking, and lifting of 60+ pounds.
Preferred Qualifications:
  • A familiarity with Bosch Ebike Systems and Bosch Tech Certified
  • 3+ years of experience leading and managing teams or bike share / micro mobility operations
Compensation Range:

Annual Salary $65,000.00 - $70,000.00

Trek and BCycle Benefits:
  • Flexible and fun company culture
  • Competitive health care
  • PPO & HDHP medical plan options, Dental insurance, Vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
  • Employee discounts on all product
  • Deep partner retail discounts

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