Customer Service Representative

1 week ago


Arizona City, Arizona, United States Delta Mechanical Full time
Job Title: Call Center Representative

Delta Mechanical is seeking a highly skilled Call Center Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to prospective plumbing client leads.

Key Responsibilities:
  • Provide timely and professional customer service to outbound and incoming telephone calls.
  • Assume ownership of customer interactions and respond in an efficient, accurate, and professional manner to achieve optimal outcomes.
  • Schedule appointments and accurately note all interactions in our company system.
  • Utilize multiple computer systems and programs, including Microsoft Office and Phone Dialer.
  • Multitask and toggle between 5-6 windows and/or programs at a time.
  • Develop strong communication skills to effectively interact with customers and internal teams.
  • Meet performance metrics related to quality and call handle times.
  • Capture customer information and answer inquiries in a professional and courteous manner.
  • Complete all required company training and compliance courses.
  • Adhere to company standards and maintain compliance with all policies and procedures.
Requirements:
  • High School diploma or equivalent required.
  • Minimum of 1 year's experience in the Customer Service field.
Skills and Abilities:
  • Excellent customer service skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Proficient in time management and able to prioritize tasks effectively.
  • Ability to adapt to changing situations and priorities.
  • Able to establish and maintain cooperative working relationships.
  • Able to use sound judgment and make decisions in a timely manner.
Work Environment:
  • Sedentary work involving sitting most of the time.
  • No exposure to adverse environmental conditions.


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