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Rail Production Repair Center Coordinator

1 month ago

Plano, Texas, United States Luminator Technology Group Full time
Job Title: Repair Customer Service Coordinator Job Summary: The Repair Customer Service Coordinator plays a crucial role in ensuring a seamless and positive experience for clients by overseeing and managing customer inquiries related to repairs. This position serves as the primary point of contact between the company and its customers, coordinating repair orders, tracking progress, reporting, and communicating status updates. Key Responsibilities: • Act as the primary liaison for customers regarding repair inquiries, providing prompt and accurate information. • Respond to customer emails, calls, and other communications to address repair-related questions and concerns. • Maintain a high level of customer satisfaction by ensuring timely responses and resolution of issues. • Receive and process repair orders from customers, ensuring all necessary information is collected. • Coordinate with the Rail Production team to schedule and prioritize repair work according to customer needs. • Track and monitor the progress of repairs, ensuring timelines are met and any delays are communicated to the customer. • Maintain accurate records of all repair orders, customer interactions, and communications. • Prepare and distribute regular reports on repair status, customer feedback, and other relevant metrics. • Ensure all documentation complies with company policies and industry regulations. Requirements: • High School diploma or equivalent required. Associates or Bachelor's degree in Business, Communications, or related field preferred. • At least 5-7 years of relevant experience in customer service or quality assurance, preferably within a manufacturing or production environment. Experience in coordinating repair services or working within a production setting is highly desirable. • Proficiency with Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint. Other Requirements: • Excellent organizational skills and attention to detail. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization. • Ability to multitask and manage multiple priorities in a fast-paced environment. • Problem-solving skills and the ability to handle difficult customer situations with professionalism. Physical Demands: • Keying/typing, sitting, standing, walking. • Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment. • The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job. • Compliance with company attendance standards. • The noise level in the work environment is usually quiet in office settings and moderate in other situations. Equal Employment Opportunity: It is the policy of Luminator Technology Group to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator Technology Group prohibits any such discrimination or harassment. Disclaimer: The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements. Luminator Technology Group does not accept staffing agency candidates for our postings. All positions posted are required to be in office unless otherwise posted.