Network Support Specialist

4 weeks ago

Little Rock, Arkansas, United States AlienVault Full time
Job Summary

AT&T Global Public Sector is seeking a Network Support Technician to join our team in Little Rock, AR. As a Network Support Technician, you will provide onsite and remote Tier 2 support for Information Technology Field Operations (ITFO) in a Service Desk supported Tier II environment.

Key Responsibilities
  • Provide LAN administrator support with the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
  • Support network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets.
  • Analyze functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
Requirements
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge of network products and systems.
  • Experience in a rapid-paced, time-sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must have a current/valid Driver's License and be able to operate a motor vehicle.
  • Same day and overnight travel may be required.
Preferred Qualifications
  • Prior experience of IT support in an Enterprise environment (10,000+ end-users).
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high-impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration, and administration of servers and backups.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

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