Operations Manager

4 weeks ago


New York, New York, United States TodayTix Group Full time
About TodayTix Group

TodayTix Group is a global e-commerce leader in cultural experiences, founded in 2013. We design frictionless e-commerce experiences through innovative product design and industry-leading technology. Our powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, ttg:digital, New York Theatre Guide, London Theatre Guide, and Secret Cinema, provide an intimate understanding of our millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences, generating meaningful revenue, and transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TodayTix Group is at the forefront of the digital transformation of culture.

About the Role

We are seeking a strategic, solutions-oriented Operations Manager to ensure efficient, scalable operations that support our ticketing and live event business. In this role, you'll leverage your expertise in box office systems, process improvement, and software integration to optimize partner success and streamline ticketing operations. You'll drive decision-making through metrics, improve partner, venue, and vendor collaboration, and ensure seamless workflows across multiple functions to support venues and producing partners nationwide.

Key Responsibilities
  • Ticketing & Process Improvement: Optimize operational workflows for live event ticketing, integrating systems, and enhancing customer experience.
  • Metrics & Data Insights: Develop performance metrics and provide actionable insights through reports.
  • Vendor & Partner Management: Collaborate cross-functionally and support partner success in live events.
  • Industry Knowledge & Strategic Planning: Stay updated on trends, contribute to strategic planning, and represent TodayTix Group at events.
  • Communication & Documentation: Lead meetings, maintain process documentation, and present insights to stakeholders.
  • Team Leadership & Growth: Mentor team members and support hiring, onboarding, and organizational planning.
Requirements
  • 5+ years of experience in operations, process improvement, and system integration.
  • Strong analytical skills with experience in data analysis, reporting, and providing insights.
  • Excellent communication and presentation skills.
  • Proven ability to manage multiple projects and shifting priorities.
  • Experience with outsourcing, vendor management, and cross-functional collaboration.
  • Knowledge of financial planning, industry techniques, and P&L management.
  • Proficiency with relational databases and software integration tools.
  • Demonstrated ability to mentor, coach, and develop team members.
What We Offer
  • Hybrid work environment (minimum 2 days per week in office).
  • Healthcare, vision, and dental plans, with generous contributions from the company.
  • Life and disability insurance.
  • Paid Parental Leave.
  • Generous 401(k) Matching.
  • Flexible Paid Time Off.
  • Free membership to One Medical Group & Employee Assistance Program.
  • Annual Professional Growth Budget.
  • Employee donation matching.
  • Employee Referral Program.
  • Work From Home budget.
  • Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA, and Commuter Benefits.


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