IT Operations Manager

4 weeks ago


New York, New York, United States Aircall Full time

Aircall is a cutting-edge technology company that empowers its customers to make authentic, human connections through accessible, transparent, and collaborative communication.

The IT Operations Manager will play a crucial role in ensuring the smooth operation of our IT systems, providing top-notch support to internal stakeholders, and driving process improvements.

Key Responsibilities:

  • Oversee and optimize the support ticket process to ensure timely and efficient resolution of IT issues.
  • Manage the IT aspects of onboarding and offboarding employees, including setting up and deactivating accounts in Google Workspace, Okta, and other relevant tools.
  • Procure, configure, and distribute hardware to employees as needed, maintaining an inventory of IT assets and ensuring proper tracking and documentation.
  • Collaborate with external vendors to procure goods and services that meet the company's IT needs, negotiating contracts and managing vendor relationships.
  • Identify opportunities for process improvements within IT operations and implement effective solutions, developing and maintaining documentation for IT processes and procedures.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT operations or a similar role.
  • Strong technical expertise with Google Workspace, Okta, Jira or other ticketing solutions, and Zoom.
  • Proven experience in optimizing support ticket processes and managing IT support teams.
  • Excellent problem-solving skills and the ability to think critically and analytically.
  • Strong interpersonal and communication skills, with the ability to work effectively with diverse teams and stakeholders.
  • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

Aircall offers a competitive salary package, equity, and a range of benefits, including medical, dental, and vision insurance, 401k plan with company matching, unlimited PTO, and wellness, commuter, and childcare reimbursements.

We're committed to creating a diverse, inclusive, and equitable work environment, where everyone has a voice and is valued.



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