Customer Service Representative

5 days ago

Colorado Springs, Colorado, United States Spectrum Full time
About the Role

We are seeking a highly skilled Customer Service Billing Representative to join our team at Spectrum. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving billing inquiries and issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide basic customer support related to Charter services, including handling billing inquiries and payments.
  • Establish and maintain professional and positive relationships with customers on behalf of Charter.
  • Ensure issues are addressed consistently with company policies and practices.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Effectively present and discuss Charter products and services.
  • Convey an image of quality, integrity, and superior understanding regarding services.
  • Effectively address customer questions, complaints, and concerns within the scope of responsibility.
  • Remain current and knowledgeable on every aspect of supported product.
  • Facilitate customer issue escalations to local management/support as required.
  • Determine necessity for field visits.
  • Accurately document customer account records based on actions taken.
  • Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
Requirements
  • Ability to read, write, speak, and understand English.
  • Required Related Work Experience and Number of Years: Experience working in cable operations and/or telecommunications call center.
  • Proficiency with PCs, Microsoft Office Suite, and general intranet navigation.
About Us

Spectrum is a leading provider of advanced TV, Internet, Voice, and Mobile services. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Apply online - Req#2024-38493

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