Clinical Systems Specialist

4 days ago


Kissimmee, Florida, United States Upward Health Full time
Job Summary

We are seeking a highly skilled Product Analyst to join our team at Upward Health. As a key member of our technology team, you will be responsible for configuring, maintaining, and enhancing the use of our clinical applications, including the Care Management system and Electronic Health Record.

Key Responsibilities
  • System Configuration and Maintenance: Monitor daily issues in Jira Service Management and work to resolve them in a timely manner.
  • Communication and Problem-Solving: Utilize exceptional analytical, communication, and time management skills to identify, communicate, and resolve system issues to maximize system potential.
  • Documentation and Reporting: Document and report system issues to managers/supervisors, ensuring that all stakeholders are informed and up-to-date.
  • Workflow Design and Implementation: Participate in workflow design and understand the impact of system changes on end users.
  • Training and Support: Create documentation and train end users on newly implemented workflows, ensuring a seamless transition to new systems.
  • Quality Improvement: Support the organization's efforts to meet NCQA Accreditation, Meaningful Use, medical coding best practices, and other Quality Improvement Program goals.
  • Staying Current: Stay current with new application functionality and enhancements, ensuring that our systems remain up-to-date and effective.
Requirements
  • Experience: 2+ years' experience configuring and supporting athenaOne EHR (or similar) and 2+ years' experience working in a healthcare setting.
  • Skills: Exceptional analytical, communication, and time management skills, as well as experience working with stakeholders and users to understand needs and deliver solutions.
  • Education: Bachelor's or advanced degree in health informatics, computer science, or related field.
What We Offer

We offer a dynamic and supportive work environment, excellent benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for healthcare technology, we encourage you to apply for this exciting opportunity.


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