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Automotive Service Manager

2 months ago

Rio Rancho, New Mexico, United States Bridgestone America, Inc. Full time

Job Summary

We are seeking an experienced Automotive Service Manager to lead our team of technicians and provide exceptional customer service. As a key member of our Bridgestone America, Inc. team, you will be responsible for managing the daily operations of our automotive service department, ensuring high-quality work and excellent customer satisfaction.

Key Responsibilities

  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serve all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensure high teammate retention
  • Maintain compliance with quality standards
  • Develop customer satisfaction and retention

Requirements

  • High School Diploma or equivalent
  • 4 years of auto service technical experience
  • 1 year of service manager or service writer experience
  • Problem-solving customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements
  • Willingness to continue education and remain current in automotive repair issues
  • Must have completed all the current and required BSRO store education courses & modules required for this position
  • Must have valid automotive drivers license at all times in order to test drive customers vehicles

Preferred Qualifications

  • 2-year degree or equivalent