Order Management Specialist

3 weeks ago


Peachtree Corners, Georgia, United States Expert Technical Solutions Full time

We are seeking a highly skilled Order Management / Customer Care Specialist for a premier client in the Peachtree Corners area. As an Order Management Specialist, you will provide exceptional customer experiences by efficiently performing internal customer service activities and strengthening relationships between Customer Care, internal stakeholders, and end customers.

Job Responsibilities
  • Respond to customer inquiries, questions, and concerns via phone, email, fax, and website.
  • Process and manage customer orders and requests via phone, fax, email, or EDI.
  • Communicate product information, schedules, material availability, shipments, and resolve potential issues with customers.
Requirements
  • Associates degree (or equivalent) from a two-year college or technical school OR high school equivalency with minimum two years industry-related work experience.
  • 2+ years' experience in a customer care/customer service role; preferably in a manufacturing environment.
  • Demonstrated O365 support experience.
  • Experience with Oracle ERP software highly preferred.
  • Advanced user of Microsoft Office applications (Word, Excel, Visio, Project, PowerPoint).
Salary

$65,000 - $85,000 per year.



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