Field Operations Supervisor

2 weeks ago

Tulsa, Oklahoma, United States Q Full time
Job Title: Field Operations Supervisor

Metronet is seeking a highly skilled Field Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the efficient and timely completion of customer fulfillment requests for premise installation and repair.

Key Responsibilities:
  • Oversee the selection, hiring, and career development of all field technicians
  • Establish and maintain a standard for equipping technicians with tools and test sets
  • Manage the company tools and test set inventory and quickly address 'loss' issues
  • Develop a supporting training and skills development curriculum for both new hires and existing employees
  • Manage workplace safety and provide safety training to employees as required
  • Manage both the productivity and quality of work down to the individual employee level
  • Assure that all technicians exhibit a 'customer friendly' attitude promoting Metronet's commitment to delivering an excellent customer experience
  • Monitor quality control of installation work and conduct on-site QC surveys for compliance with Metronet installation standards
  • Resolve customer complaints and investigate service and damage complaints
  • Procure and coordinate installation activities of contractors as needed to meet work flow requirements
  • Develop and maintain a district out-of-hours call out schedule
  • Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
  • Assist the video and network engineering teams with the planning of all MetroNet hub sites
  • Support the monitoring and maintenance of all hub site electronics and peripheral systems
  • Assist with troubleshooting equipment failures and service affecting problems
  • Rapidly respond to any security or equipment alarms
  • Support Outside Plant with repair and maintenance activities
  • Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
  • Provide assistance as needed with OSP repair and restoration activities
  • Review all underground plant locate requests for MetroNet facilities and ensure accurate locating of subject facilities are completed timely
  • Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
  • Keep up-to-date with FCC and other regulatory requirements and standards
  • Support storefront manager with local utility relations
Requirements:
  • Knowledge of cable franchise management
  • Knowledge of economic development
  • Proven outside plant construction knowledge
  • Prior hands-on experience with the installation and maintenance of customer inside wire
  • Ability to utilize Microsoft Word, Excel, and PowerPoint
  • Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
  • Ability to keep commitments to customers, suppliers, and other team members
  • An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion
Additional Requirements:
  • Public safety relations
  • Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
  • Manage personal and vehicle safety
  • Provide productivity and work quality
  • Maintain punctual attendance
  • Manage vehicle inventory, tools, test set utilization

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks—we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

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