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Automotive Claims Specialist Arbitrator II
2 months ago
We are seeking an experienced Automotive Claims Specialist Arbitrator II to join our team at Cox Automotive. In this role, you will be responsible for resolving customer concerns in the fast-paced world of vehicle purchases.
Key Responsibilities- Review customer claims to verify that they meet Manheim's National Arbitration policies and account-specific guidelines.
- Investigate cases with increasing complexity that allow for less prescriptive decision-making and require infrequent involvement from senior staff.
- Interface with all departments involved in the complaint, including during the fact-finding and investigative phases.
- Use appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
- Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
- Prepare and facilitate communication for resolution via telephone, email, and in-person discussion.
- Mediate dispute and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
- Monitor and maintain accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
- A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution.
- The ability to adapt in a fluid and changing environment.
- Strong organizational and time management skills.
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
Cox Automotive is a leading provider of automotive solutions, transforming the way the world buys, sells, owns, and uses cars. We accelerate the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim, and more.
We empower employees to build a better future and have been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech, and healthcare, our family of businesses is forging a better future for us all.
