Front Desk Representative

2 weeks ago


Pigeon Forge, United States Fairfield Inn and Suites Pigeon Forge Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn and Suites Pigeon Forge. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and process guests as they arrive and depart, ensuring a smooth and efficient experience.
  • Registration and Payment: Complete registration, secure payment, and verify billing information to ensure accuracy.
  • Room Selection and Assignment: Confirm guest information, room rate, and selection of room(s) to ensure a comfortable and enjoyable stay.
  • Guest Requests and Complaints: Assist guests with reservations and requests in a friendly and professional manner, and resolve any issues or complaints in a timely and satisfactory manner.
  • Hotel Information and Knowledge: Possess a thorough knowledge of hotel information, including room categories, rates, packages, and promotions, to provide guests with accurate and helpful information.
Requirements
  • Guest Service Experience: Previous experience in a guest service role, preferably in the hospitality industry.
  • Attention to Detail: Strong attention to detail and organizational skills to ensure accuracy and efficiency in all aspects of the job.
  • Team Player: Ability to work effectively as part of a team to provide exceptional service and support to guests.
  • Professional Communication: Excellent written and verbal communication skills to interact with guests, colleagues, and management in a professional and courteous manner.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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