Superintendent of Customer Experience

2 weeks ago


San Antonio, Texas, United States Rausch Coleman Homes Full time

About Our Team

We are a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our team is dedicated to building high-quality homes that exceed our customers' expectations.

Job Role

This is an exciting opportunity for an experienced Customer Service Superintendent to join our team and lead our warranty and repair process. The successful candidate will be responsible for managing field activities, collaborating with internal teams, and providing exceptional service to our tenants.

Main Responsibilities

  • Oversee the warranty and repair process to ensure high-quality service to our tenants.
  • Collaborate with the Customer Service Manager to complete Work Orders within specified timeframes.
  • Work closely with the Property Manager to provide exceptional service to tenants and resolve relations effectively.
  • Review and validate requested repairs to ensure accuracy and efficiency.
  • Coordinate with vendors to complete repairs and maintain strong relationships.
  • Perform repairs that do not require a professional license.
  • Lead the Move In, Move Out, and Tenant Turn process to ensure seamless transitions.
  • Monitor and improve repair cycle times, trending repairs, and reducing costs.
  • Conduct periodic inspections on occupied properties to maintain high standards.
  • Inspect vacant units for market-ready condition and make recommendations for improvement.

Qualifications and Requirements

  • Minimum 2 years' experience in construction or a related field.
  • Ability to work collaboratively as part of a team.
  • Leadership skills to coordinate Trade Partners effectively.
  • Proficiency in MS Office and relevant databases and software.
  • Strong customer focus and bottom-line orientation.
  • Ability to work under pressure and meet tight deadlines.
  • Frequent lifting, standing, and sitting required.

Compensation and Benefits

The estimated salary for this role is $70,000 - $90,000 per year, depending on experience. Additionally, we offer:

  • Medical Insurance (PPO and HDHP options)
  • HSA (with eligible HDHP)
  • Dental and Vision Insurance
  • 401(k) with company match of up to 5%
  • Generous Paid Time Off (PTO)
  • Paid Maternity and Paternity Leave
  • Tuition Assistance
  • And more


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